AVOID! AVOID! AVOID! Was not provided a gas safety certificate from the agency / landlord. Lost both set of keys on the day of moving in so when we arrived at the property, there was a locksmith changing the front / back door locks but refused to change the lock required for home insurance as the agency / landlord had not paid for this. Did not received a welcome pack. Multiple maintenance issues that had taken at least 6 - 8 weeks to just be looked at. Immersion heater blew its self up and the boiler stopped working right in the middle of winter. It took multiple emails and phone calls (which most were ignored) before an engineer even came out to have a look. The excuse given was that it was going to cost the landlord a lot of money. Did not refund any extra electrical costs for additional heating we had to purchase due to having to heating or hot water in the middle of winter. Agents would let them selves into the house without prior notification / permission for viewings and leave dirt from their shoes and personal items misplaced within the house.Tried to deduct a ridiculous amount of money for absolutely ridiculous reasons (I.e. leaves in the back garden) from my deposit until reminded of the very bad service received. Charged me 30 for 4 lightbulbs! The inspection which was conducted upon check out was totally unfair and wrong. Tried to claim we had removed a shed from the back garden even though the landlord had ordered for the shed to be removed. Tried to claim we had damaged and marked walls which were damaged and marked before we moved in! Ridiculous 168 check out fee!! A fee to move out!! Ridiculously high fees charged to move in! AVOID LIKE THE PLAGUE- youl be left with less than half of your deposit, ignorance and excuses after excuses when trying to get the house you call a home to be fit for living in. We hadnt missed a single months rent payment. All bills paid on time! But the service received was absolutely shocking. Once they have your money - youre just another source of income for them. Basic Human rights? They dont exist where Prospect Estate Agents is concerned.
Brilliant and very professional
The Winnersh Prospect team were a fantastic group to deal with especially Helen and David always listening and advising though out the process I'm am delighted with the forever home they promised and highly respect their professionalism. If ever I feel I need to move on I would look to prospect as the first move. Happy, delighted, family settled into Berkshire life! Thanks again team
Just completed a purchase through Prospects Winnersh office and am very impressed with the help and support I received from them identifying what was slowing down the purchase and following up with the other solicitors in the chain to clear the blockages.
I requested Prospect at Winnersh to do a free home valuation of my property and booked an appointment. Prospect have moved the appointment 3 times for various reasons. Finally, just about 30 mins before the 3rd time the evaluator calls me to confirm the appointment at 4pm. Again, 2 mins before 4 pm I get a call from the office agent saying that the evaluator knocked on the door and left as no one answered. I was surprised and said I didn't hear him and anyway it isn't 4pm yet so let me go down and open the door. The agent then says that the evaluator left because he was getting late for another appointment!! If required, the evaluator will write a letter with the property value and post it! Remember, it wasn't 4pm yet - my scheduled appointment time!! And I am not sure at all how he can value a property without even looking at it!!!All this, after 2 weeks of my original call to book the valuation.I felt the whole experience was unprofessional to say the least! If Prospect is not interested in providing a 'free valuation' then they shouldn't be offering it!
Prospect Estate Agents & Letting Agents Winnersh is a UK Real Estate Agency based in Wokingham, South East England. Prospect Estate Agents & Letting Agents Winnersh is located at 399 Reading Rd, Winnersh, Wokingham RG41 5LT, UK.
Please contact with Prospect Estate Agents & Letting Agents Winnersh using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Prospect Estate Agents & Letting Agents Winnersh opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Real Estate Agency in Wokingham
You Might Also Consider